Hello Heart is a clinically-based smartphone solution for patients to track, understand and improve their chronic conditions. Founded in 2013, we have cultivated a great company culture with an amazing team, driven to change the way patients address their health. Users are able to build healthy tracking habits and improve their health in real time with an easy-to-use smartphone application. Our solution empowers users to identify health risks in time and potentially save lives. Hello Heart’s successful distribution model is B2B2C, selling to Fortune 500 employers. This allows to reach a larger audience and have impactful results.  


Data Scientist (Tel Aviv, Israel)

Type: Full-time

The Data Scientist will serve as a key member of the data & engineering team, reporting directly to the CTO at the Rothschild, Tel-Aviv office.

If you are hungry for data and have a desire to do something good for the world – this is for you. Come join an all-star founding team that’s building a solution that saves lives. 

Key responsibilities:

• Conduct research and help shape the vision, design, architecture and roadmap to provide advanced predictive and prescriptive analytics to help actually save lives
• Provide technical leadership to the team on designing, prototyping, implementing and testing ML problems
• Implement POCs and take part of their delivery to production in cooperation with the big data team

Your skills:

• B.Sc. from top university in one of the following fields: Mathematics, Computer Science, Electrical Engineering or related areas – required
• Excellent mathematical skills and statistical understanding – required
• 2 years minimum of hands-on experience in implementing statistical models, machine learning, and analysis (Prediction, Classification, Clustering, time series forecasting, regression models, etc.) in big data environment – required
• An understanding of computer science fundamentals (e.g., algorithms, data structures) – required
• Familiarity with Python – required
• Experience with programming skills, e.g. Java, Scala, C# – an advantage
• Experience with machine learning packages (keras, scipy, numpy, pandas etc.) – an advantage
• Familiarity with distributed systems and technologies (Spark, Hadoop, MapReduce) – an advantage
• An enthusiastic researcher, not afraid to explore new areas of research
• A self-driven person who shows ability to deliver on ambiguous projects with incomplete or dirty data


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Head of Sales (USA)

Type: Full-time

Hello Heart is the market leader for hypertension management. Our enrollment rates are 45% of the targeted population. +50% of our patients reduced their blood pressure by using Hello Heart and it’s the only clinically based mobile solution for heart risk – the #1 cause of death and the #1 cost factor for employers.

Over the last 12 months, we enrolled dozens of new clients (such as Delta Airlines, Macy’s, General Mills, etc.) with excellent results. Our sales team is barely keeping up with the demand so it’s time to grow.

The Head of sales in Hello Heart will be in charge of building and coaching our outside sales team. Our outside regional sales VPs lead Hello Heart’s sales efforts from the first meeting until the contract is signed. Being in charge of building relationships with top benefits and wellness executives in large and jumbo accounts, providing relevant data-driven analysis to support decision making, managing objections, negotiating contracts and building trust with new prospects.

Working directly with the CEO and alongside our Head of Lead Generation.

Your skills:

• Minimum of 3-5 years experience in managing outside sales team successfully
• Amazing coach to experienced sales people. Help sales people navigate complex client objections, review pipeline effectively, and improve sales skills.
• Excellent sales skills and a successful sales history as a field sales person and consistent 100% quota attainment for 3+ years.
• Fluency in relationship-building, particularly with key decision-makers. Ability to adapt/modulate style according to different settings.
• Excellent poise and presentation skills, pleasant to work with and provides excellent service to clients.
• “Go-getter”, driven to work in a growing company and sell a solution that gets quick results and can save lives.
• Willingness to travel +80% of the time.


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Health Plan Bizdev, VP (USA)

Type: Full-time

Hello Heart is an innovative smartphone program that empowers people to understand and improve their health. Dozens of F500 companies love using Hello Heart.

Our enrollment rates are 45% of the targeted population. 50% of our patients reduced their blood pressure by using Hello Heart and it’s the only clinically based mobile solution for heart risk – the #1 cause of death and the #1 cost factor for employers.

Over the last 12 months, we enrolled dozens of new clients (such as Delta Airlines, Macy’s, General Mills, etc.) with excellent results. Our sales team is barely keeping up with the demand so it’s time to grow.

Key responsibilities:

The Health plan Alliances Bizdev, VP in Hello Heart will be in charge of building and sustaining the most complex, and ultimately most valuable relationships with health plans.

This individual will lead Hello Heart’s Health plan Alliances Bizdev efforts and strive to build partnerships with the leading health plans, from initiating contact with decision makers, until the contract is signed. Being in charge of building relationships with top executives, shaping the pricing and value proposition for health plans, providing relevant data-driven analysis to support decision making, negotiating contracts and building trust with new prospects.

Your skills:

• Business development in early stage companies (shaping value proposition and pricing, closing first pilots and deals).
• A lengthy track record of successfully building partnerships with health plans (for their self insured employers book of business)
• Relevant relationships network (rolladecks) for immediate reach out for the first partnership stages.
• Fluency in relationship-building, particularly with key decision-makers. Ability to adapt / modulate style according to different settings.
• Excellent poise and presentation skills, pleasant to work with and provides excellent service to clients.
• “Go-getter”, driven to work in a growing company and sell a solution that gets quick results and can save lives.
• Willingness to travel +80% of the time.
• A history of working with health plan-related third parties such as AHIP, HCEG (Healthcare Executive Group) and industry consultants
• A passionate advocate for the health care consumer, the health plans that serve them and the company they represent in the marketplace


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Senior Full-Stack Engineer (Tel Aviv, Israel)

Type: Full-time

The Senior Full-Stack Engineer will serve as a key member of the engineering team, reporting directly to the CTO at the Rothschild, Tel-Aviv office.

If you’re hungry for technology and programming, have a desire to do something good for the world – this one’s for you. Join an all-star founding team who’s building a solution that saves lives.

Your opportunity:

• Working with a small team of experienced and highly talented developers on a product that actually save lives
• Building new features that directly impact the future of our mobile solution. Be involved in the development process from backend and infrastructure all the way to the tiniest pixel on the mobile screen.
• Working closely with Product and Design, taking full responsibility and ownership from conception to post-deployment in a fast-paced, collaborative environment

Your skills:

• Strong technical skills and a passion for developing features end-to-end (client and server)
• BSc in Computer Science / Engineering (or equivalent) – required
• 3+ years of experience in software development – required
• Proficiency in either Java, Scala or C/C++
• Knowledge and experience with HTML, CSS, JavaScript, React Native, ReactJS – advantage
• Experience in web development in a cloud environment – advantage
• Experience in a mobile application environment – advantage
• Understanding and experience with NoSQL such as MongoDB – advantage
• Passionate about delivering excellent products
• Highly motivated and with a passion for learning new things
• Team player with strong communication skills

 


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Customer Success Manager (USA)

Type: Full-time

Customer Success is absolutely vital to our long-term profitability. We are successful because we care about our clients, provide them with top-notch service and make sure they receive massive value from our solution every day.

Our user and client satisfaction is high given our constant focus on increasing enrollment, revenue and user engagement.

The Customer Success Manager will be a critical member of the Customer Success team leading the company’s strong mission to make Hello Heart’s users healthy and maintain high satisfaction from the solution.

Key responsibilities:

• Lead Hello Heart’s large accounts with end-to-end ownership of daily interaction with Fortune 500 clients
• 
Expand user base continuously and grow revenues through cross-selling and up-selling
• 
Contribute to product roadmap and define priorities for Sales and Product; work with Product on identifying the ideal user experience
• Hands-on management of all on-site enrollments and optimize remote enrollments by identifying trends and action plans.
• Work collaboratively with Product Marketing to track, analyze and increase user engagement.
• Measure, track and report satisfaction metrics (including NPS, referrals, engagement, etc.)
• Investigate and resolve customer complaints, risks and usability issues
• Execute client-centric approach focusing on high satisfaction rate and enjoyment from using Hello Heart’s solution.

Your skills:

• Ability to manage and oversee a client book of business. Approximately 6 – 10 clients
• Proven track record exceeding ARR goals and client satisfaction
• Digital healthcare background serving fortune 500 companies
• 3+ years experience in customer success and/or account management
• 3+ years experience in managing the implementation of software applications and onboarding clients
• Strong problem-solving abilities
• Highly organized, able to multitask, and easily adapts and responds to change
• Entrepreneurial spirit and ability to work in a fast-paced startup environment
• Comfortable with Excel, SQL, MailChimp and analytic tools. Advanced Excel experience with the ability to navigate and manipulate large data sets an advantage
• Strong interpersonal skills and comfortable scaling client management layers including C-suite and senior management in a clear and effective manner
• Strong communication skills. Knack for simplifying and conveying complex information; confident and articulate. Able to manage communication effectively to different kinds of clients and users
• Team player that can work with multiple functions within the company to achieve goals
• Willing to travel +70% of the time


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Enrollment Specialist (Redwood City, CA)

Type: Full-time

We’re looking for an amazing Enrollment Specialist (entry level) to be in charge of enrolling users in our corporate accounts, someone who wakes up in the morning and wants to do good for the world. Come join an all-star, mission-driven team that’s building life-saving solutions.

Key responsibilities:

• Ownership on users’ enrollment process in different locations across the US
• Work closely with Hello Heart Customer Success Managers and clients to design and execute successful enrollment & engagement campaigns
• Answer users’ support inquiries through various channels while maintaining a positive, empathetic and professional attitude toward users at all times
• Handling clients’ requests and expectations
• Constantly improving processes to ensure seamless and frictionless enrollments
• Takes the extra mile to engage users
• Extensive travel required throughout the US

Your skills:

• 2+ Years of proven experience in customer service
• Great attitude and strong people skills
• Entrepreneurial spirit and ability to work in a fast-paced startup environment
• Strong analytical skills and creative problem-solving capabilities
• Strong people skills – building trust quickly is key
• Comfortable with Excel, Zendesk and analytic tools – an advantage
• Valid driver’s license
• Willing to travel +70% of the time


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QA Automation Engineer (Tel Aviv, Israel)

We are looking for a QA Engineer to join our engineering team in the Tel Aviv office (Rothschild Blvd).

Do you have a strong passion for solving problems? Do you enjoy a fast paced and exciting working environment? Do you have a desire to do something good for the world? If so, then we may have the opportunity for you!

Join us and take part in a rapidly growing solution that saves lives!

Key responsibilities:

• Design, analyze and build a test plan for both manual and automated testing from planning through to execution.
• Work with a variety of technologies such as AI & Machine Learning, Bluetooth, Mobile and more.

Your opportunity:

• Work in a small team of experienced and highly talented engineers on a product that actually save lives.
• Take an active part in influencing the design, UX & product requirements from a QA perspective.

Your skills:

• BS degree in Computer Science or similar, or an equivalent practical experience.
• 1+ years experience in automation/QA.
• Experience writing code in at least one of the following languages: Scala/Java/JavaScript/C/C++
• Technical orientation and demonstrated familiarity with web and mobile technologies such as HTTP, HTML, SQL and NoSQL databases, caching and client-server
• Experience in automation platforms (Appium, JUnit, Selenium, etc.) – advantage
• Strong analytical and learning skills
• Highly organized and accurate, good eye for details
• Ability to multitask and work under pressure
• A team player with strong communication skills (written and verbal)


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Hello Heart is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.