Joint Notice of Privacy Practices
Jump to section...
Effective Date:
This notice was published and became effective on January 13, 2023 and was revised on October 14, 2024.
This notice was published and became effective on January 13, 2023 and was revised on October 14, 2024.
THIS JOINT NOTICE OF PRIVACY PRACTICES (THIS “NOTICE”) DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Who Is Covered By this Joint Notice
This Notice describes the privacy practices of Hello Heart and affiliated organizations listed below:
Hello Heart, Inc.
Care for Hearts Medical, LLC.
Care for Hearts Medical NJ, LLC.
Care for Hearts Medical CA, PC.
The organizations are participating in an organized healthcare arrangement (the Hello Heart OHCA, We, or Us). The Hello Heart OHCA was formed for the primary purpose of improving the quality of our care. As such, the members of the OHCA (including their workforce and business associates) are required by the Health Insurance Portability and Accountability Act of 1996, as amended from time to time, and its implementing regulations (collectively, “HIPAA”) to maintain the privacy and security of your protected health information and must follow this Notice.
Members of the OHCA may also use and share between each other, your health information to manage joint operational activities including treatment, payment, and health care operations. Please note this Notice does not alter the independent corporate or legal status of any member of the Hello Heart OHCA, nor does it make any OHCA member jointly responsible for the negligence, mistakes, or violations of any other OHCA members.
Who Is Covered By this Joint Notice
This Notice describes the privacy practices of Hello Heart and affiliated organizations listed below:
Hello Heart, Inc.
Care for Hearts Medical, LLC.
Care for Hearts Medical NJ, LLC.
Care for Hearts Medical CA, PC.
The organizations are participating in an organized healthcare arrangement (the Hello Heart OHCA, We, or Us). The Hello Heart OHCA was formed for the primary purpose of improving the quality of our care. As such, the members of the OHCA (including their workforce and business associates) are required by the Health Insurance Portability and Accountability Act of 1996, as amended from time to time, and its implementing regulations (collectively, “HIPAA”) to maintain the privacy and security of your protected health information and must follow this Notice.
Members of the OHCA may also use and share between each other, your health information to manage joint operational activities including treatment, payment, and health care operations. Please note this Notice does not alter the independent corporate or legal status of any member of the Hello Heart OHCA, nor does it make any OHCA member jointly responsible for the negligence, mistakes, or violations of any other OHCA members.
Your Rights
When it comes to your protected health information, you have certain rights.
This section explains your rights and some of our responsibilities to help you.
This section explains your rights and some of our responsibilities to help you.
Get an electronic or paper copy of your medical record
- You can ask to see or get a copy of your medical record and other health information we have about you.
- We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
Ask us to correct your medical record
- You can ask us to correct health information about you that you think is incorrect or incomplete. We may say “no” to your request, but we’ll tell you why in writing within 60 days.
Request confidential communications
- You can ask us to contact you in a specific way (for example, phone or email) or to send mail to a different address.
- We will agree to all reasonable communication requests.
Ask us to limit what we use or share
- You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may deny it if it would affect your care.
- If you ever pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer.We will agree, unless a law requires us to share that information.
Get a list of those with whom we’ve shared information
- You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
- We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but might charge a reasonable, cost-based fee if you ask for another one within 12 months.
Get a copy of this privacy notice
- You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
Choose someone to act for you
- If you have given someone medical power of attorney, or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
- We will make sure the person has this authority and can act for you before we take any action.
File a complaint if you feel your rights are violated
- If you feel we have violated your rights, contact:
Hello Heart Privacy Office
545 Middlefield Road, Suite 260
Menlo Park, CA 940225
privacy@helloheart.com - You can file a complaint with the federal government by sending a letter to:
U.S. Department of Health & Human Services
Office for Civil Rights 200 Independence Avenue, S.W.,
Washington D.C. 20201
calling 1-877-696-6775or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/. - We will not retaliate against you for filing a complaint.
Your Choices
For certain health information, you can tell us your choices about what we share.
If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
In these cases, you have both the right and choice to tell us to:
- Share information with your family, close friends, or others involved in your care
- Share information in a disaster relief situation
If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
In these cases we never share your information unless you give us written permission:
- Marketing purposes
- Sale of your information
- Most sharing of psychotherapy notes
Our Use and Disclosures
How do we typically use or share your health information?
We typically use or share your health information in the following ways.
We typically use or share your health information in the following ways.
Providing treatment
We can use your health information and share it with other professionals who are treating you. Example: We use your information to give personalized insights that could reduce your risk of heart disease.
We can use your health information and share it with other professionals who are treating you. Example: We use your information to give personalized insights that could reduce your risk of heart disease.
Running our organization
We can use and share your health information to operate our service, improve your care, and contact you when necessary. Example: We might use health information about you to troubleshoot problems you experience in the application.
We can use and share your health information to operate our service, improve your care, and contact you when necessary. Example: We might use health information about you to troubleshoot problems you experience in the application.
Billing for your services
We can use and share your health information to bill and get payment from health plans or other entities. Example: We give information about you to your health insurance plan so it will pay for your services.
We can use and share your health information to bill and get payment from health plans or other entities. Example: We give information about you to your health insurance plan so it will pay for your services.
How else can we use or share your health information?
We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information, visit: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.
We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information, visit: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.
Help with public health and safety issues
We can share health information about you for certain situations such as:
We can share health information about you for certain situations such as:
- Preventing disease
- Helping with product recalls
- Reporting adverse reactions to medications
- Reporting suspected abuse, neglect, or domestic violence
- Preventing or reducing a serious threat to anyone’s health or safety
Doing health research
We can use or share your information for health research. You may also be contacted with an invitation to participate in health research.
We can use or share your information for health research. You may also be contacted with an invitation to participate in health research.
Complying with the law
We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
Responding to organ and tissue donation requests
We can share health information about you with organ procurement organizations.
We can share health information about you with organ procurement organizations.
Working with a medical examiner or funeral director
We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
Addressing workers’ compensation, law enforcement, and other government requests
We can use or share health information about you:
We can use or share health information about you:
- For workers’ compensation claims
- For law enforcement purposes or with a law enforcement official
- With health oversight agencies for activities authorized by law
- For special government functions such as military, national security, and presidential protective services
Respond to lawsuits and legal actions
We can share health information about you in response to a court or administrative order, or in response to a subpoena. However, we will resist certain types of legal requests for health information and, in some cases, are prohibited from providing health information in response to certain requests, for example, those related to investigating or imposing liability against a person for seeking, obtaining, providing, or facilitating reproductive health care. For more information, visit: https://www.hhs.gov/hipaa/for-professionals/privacy/guidance/phi-reproductive-health/index.html
We follow some state privacy laws that are more stringent than federal law. Depending on where you live, these laws may or may not apply to you. In addition, some types of sensitive personal health information may require more privacy protections under state or federal law, like HIV information, reproductive health information, genetic details, alcohol and/or substance abuse records, and mental health records. If you would like more information about protections in your state, contact us at privacy@helloheart.com. You can also contact us to learn more about additional use or disclosure restrictions we follow for sensitive personal health information.
We can share health information about you in response to a court or administrative order, or in response to a subpoena. However, we will resist certain types of legal requests for health information and, in some cases, are prohibited from providing health information in response to certain requests, for example, those related to investigating or imposing liability against a person for seeking, obtaining, providing, or facilitating reproductive health care. For more information, visit: https://www.hhs.gov/hipaa/for-professionals/privacy/guidance/phi-reproductive-health/index.html
We follow some state privacy laws that are more stringent than federal law. Depending on where you live, these laws may or may not apply to you. In addition, some types of sensitive personal health information may require more privacy protections under state or federal law, like HIV information, reproductive health information, genetic details, alcohol and/or substance abuse records, and mental health records. If you would like more information about protections in your state, contact us at privacy@helloheart.com. You can also contact us to learn more about additional use or disclosure restrictions we follow for sensitive personal health information.
Our Responsibilities
- We are required by law to maintain the privacy and security of your protected health information.
- We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
- We must follow the duties and privacy practices described in this notice and give you a copy of it.
- We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
- We will not use or disclose your health information that is related to reproductive health care without obtaining additional assurances from the person requesting that information, in addition to the other protections described in this notice.
For more information, visit: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.
Changes to the Terms of This Notice
We can change the terms of this notice, and the changes will apply to all
information we have about you. The new notice will be available upon
request and on our website.
If you have any questions about this notice, wish to request a copy of the current notice or if you want to file a privacy complaint, please contact the Privacy Office at:
Hello Heart, Inc.
545 Middlefield Rd., Suite 260
Menlo Park, CA 940225
privacy@helloheart.com
1-800-767-3471
Changes to the Terms of This Notice
We can change the terms of this notice, and the changes will apply to all
information we have about you. The new notice will be available upon
request and on our website.
If you have any questions about this notice, wish to request a copy of the current notice or if you want to file a privacy complaint, please contact the Privacy Office at:
Hello Heart, Inc.
545 Middlefield Rd., Suite 260
Menlo Park, CA 940225
privacy@helloheart.com
1-800-767-3471
